Returns & Refunds
It is our great honor that you choose our site for your lunch boxes and lunch bags. Your satisfaction is the most important thing we continuously pursue. If regrettably, you find our lunch boxes and lunch bags have the following issues that could not meet your requirements, you have the rights to return to get a refund. So it's really important for us to offer a fair and responsible return/exchange policy. We also will check each order before we arrange shipment.
1. Defective/Missing items/Wrong items/Size different from our website description.
Customers should contact us within a week of delivery of items and email us photos to support the claims if you find the package missing item(s) and the wrong size. We can arrange new shipment of the missing items for free. Especially for wrong size and wrong items, once confirmed the error occurred in our side, we will make a new one free (by the way, the 1-2 cm or a little color difference will be acceptable)
2.Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
3. Wrong Delivery Address/ upgrade the shipping method
We ships all orders to the shipping information address provided by the customer. Customers are responsible for submitting complete address information required. In the event that necessary shipping information is left off the order during the checkout process, We will ONLY be able to proceed refund if we sent the package to the wrong shipping address. (which different from order shipping information.) We will NOT be able to proceed refund if we sent the package to the correct shipping address.
We will not be responsible for any additional charges needed to reship or retrieve a package. Shipping fee depends on which shipping method you choose.
Following Items Excluded From Returning or Exchanging,
- Item that has been used or washed.
- Item that smell of cigarette smoke or perfume
- Item with stains
Address 1907 Pitman Ave Bronx NY10466