Shipping

When should my order arrive?

It depends on the shipping method you choose at checkout.

We will provide the tracking number by Email after we have packed your order, which usually takes 1- 2 business days.

We will do our every effort to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods. 

How do I track my order?

Once your package ships, we will send an email with a link to track your order. You can also track your order with the tracking number at here:

http://www.17track.net/

The tracking information hasn't been updated. Is the order stuck?

A number of shipping partners update tracking information when a package is received at each stage of the delivery path.

Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.

United States and Puerto Rico Shipping FAQs
 
Q: Do you ship to P.O. Boxes?
A: Yes.But just for the free shipping.
  
Q: I haven’t received my item. Who should I contact?
A: All orders are processed Monday through Friday but are not processed or shipped on weekends or holidays. If you still think your order is missing in action,please e-mail our customer service.You will receive the respond within 2 business days.
 
Q: Why doesn't the web site recognize the tracking number for an order I placed?
A: Your tracking number won’t be recognized until approximately 24 hours after your order has shipped. This is the time needed for their online tracking system to update. Try tracking your package again the following day and follow it to your front door!
 
Q: How will you notify me if there is a problem with my order?
A: All order communication is done via email, so it’s important that your email address is accurate and current.